Last updated: January 10, 2025
The words with initial letters capitalized have specific meanings defined under these Terms. These definitions shall have the same meaning regardless of whether they appear in singular or plural.
These Terms and Conditions govern the use of this Service and constitute an agreement between You and the Company. By accessing or using the Service, You agree to abide by these Terms. If You do not agree, You may not access or use the Service.
Your use of the Service is also governed by Our Privacy Policy, which explains how We collect, use, and protect Your data. Please read it carefully.
By using the Service, You consent to the collection and use of Your data as outlined in Our Privacy Policy. This includes:
We use this information to:
For further details, refer to Our Privacy Policy here.
You have the option to terminate this Agreement at any time by deleting your Account and discontinuing all usage of the Platform. Please note that deleting the app will not automatically delete Your Account. To request account deletion, please email us at [email protected] with the subject “Delete Account.” This will result in the deletion of all User Content associated with your account, except for information required to be retained by the Company for legal compliance purposes.
Yujin reserves the right to disable or terminate Your user account and remove or restrict access to any content you upload or share at any time if You fail to comply with any of these Terms, or if Your account activity is deemed harmful, illegal, or infringing upon third-party rights. Upon such termination or suspension, You agree not to re-register or access the Platform using a different identity or method.
Termination includes revoking access, deleting account credentials, and removing your data and content, though certain details may be retained for legal and archival purposes. Your right to use the Platform ends immediately upon termination. Yujin assumes no liability for such suspension or termination, including any loss of content. All obligations related to content responsibility will survive termination.
Users may request a cancellation of services by contacting Yujin’s customer support team within the allowed timeframe.
Cancellations must be requested at least 1 hour before the scheduled service start time. Requests made after this period may incur cancellation fees.
Cancellation fees may vary based on the reason for cancellation. The applicable fee will be communicated at the time of booking or upon request.
When a service is availed, the corresponding amount will be deducted from the User’s Yujin wallet/account. Users can recharge their account using available payment options to continue accessing services.
Refunds may be applicable based on the nature of the cancellation and eligibility criteria. If a refund is approved, the refunded amount will be credited to your original payment method within 5–7 business days.
You may be invited by Yujin to submit feedback, ratings, suggestions, comments, opinions, or reviews on the Platform. Submitting such information is entirely at your discretion.
You are solely responsible for the information and content you choose to submit to the Company on the Platform, including but not limited to reviews, ratings, suggestions, comments, and opinions related to products or services. You agree not to post or publish any content on the Platform that:
Yujin may, at its sole discretion, use, analyze, and/or publish your reviews, ratings, comments, and feedback in accordance with these Terms. You consent to be contacted by Yujin through telephonic or electronic communication for feedback, dispute resolution, complaints, or to request additional information.
The information you provide may be used by Yujin for legitimate business purposes including, but not limited to, market research, behavioral analysis, anonymized trend tracking, and data analytics.
Yujin acts solely as an “intermediary” under applicable laws regarding the publishing of content on the Platform, and disclaims all liability related to the publication of your submitted content. You shall not be entitled to any compensation for any usage or republication of the content you provide.
Yujin may retain your submitted content for as long as necessary, based on the type of information, its intended use, and in compliance with applicable data retention and sensitive personal data regulations.
While we are not obligated to monitor content posted on the Platform, we reserve the right to remove or edit any content that, in our sole discretion, violates applicable laws or these Terms. However, YOU REMAIN SOLELY RESPONSIBLE FOR THE CONTENT YOU POST ON THE PLATFORM, INCLUDING IN PRIVATE MESSAGES. We assume no responsibility or liability for such content or any resulting claims or damages.
You may read this carefully as it limits the liability of Yujin and its parents, subsidiaries, affiliates, related companies, officers, directors, employees, agents, representatives, partners, and licensors collectively, the Yujin. Each of the subsections below only applies up to the maximum extent permitted under applicable law. Nothing in this section is intended to limit any rights you may have which may not be lawfully limited.
Your access to and use of the Services or any Content are at your own risk. You understand and agree that the Services are provided to you on an “AS IS” and “AS AVAILABLE” basis without any representation or warranties, express or implied except otherwise specified in writing. Without limiting the foregoing, to the maximum extent permitted under applicable law, WE DISCLAIM ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
Without prejudice to the foregoing, We make no warranty or representation and disclaim all responsibility and liability for:
No advice or information, whether oral or written, obtained from us or through the Services, will create any warranty or representation not expressly made herein.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOOD-WILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:
IN NO EVENT SHALL THE AGGREGATE LIABILITY OF Yujin EXCEED THE AMOUNT YOU PAID TO US, FOR THE SERVICES GIVING RISE TO THE CLAIM.
The limitations of this subsection shall apply to any theory of liability, whether based on warranty, contract, statute, tort (including negligence) or otherwise, and whether or not we have been informed of the possibility of any such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
Yujin hereby explicitly disclaims any responsibility for any form of payment, whether made directly or indirectly to any Supporters during the course of a session. This includes payments that may have been solicited or offered by You. It is essential to understand that Yujin s billing system is solely based on charging Users for the time spent during sessions, with charges being deducted from the wallet maintained in the Users account.
We want to make it unequivocally clear that Yujin strictly prohibits and discourages any exchange of personal information between Users and Supporters. This encompasses sensitive data such as phone numbers, addresses, bank details, or any other personal information, whether it was voluntarily shared by You during the usage of our services or otherwise. We prioritize the privacy and security of our Users and their information.
Yujin assures Users that Supporters do not have access to any personal information provided by You within the app. Therefore, any information that a Supporter may come across during or after a session will be assumed to have been willingly shared by You. We maintain stringent data protection protocols to safeguard the privacy and confidentiality of Users of Yujin.
Our services are designed exclusively for the purpose of providing a platform for interactive sessions. Yujin vehemently discourages any attempt by Supporters to establish or extend personal relationships beyond the confines of the sessions sought for. Any intention or activity by Supporters or Users that falls outside the scope of these services is entirely beyond purview and responsibility of Yujin.
Yujin has implemented several additional protective measures in its commitment to User safety and privacy. We neither endorse nor recommend any specific Supporter for personal interactions beyond our Services. Users are encouraged to utilize privacy settings within the app to control the dissemination of their personal information. Should Users encounter any form of inappropriate behavior or solicitation from Supporters, We urge them to report such incidents immediately to our customer support team. Moreover, Users are reminded of their own responsibility to exercise caution and discretion when using our services and sharing personal information.
Yujin operates in strict compliance with all applicable laws and regulations governing data protection and privacy. Any violation of these laws by Users or Supporters will be reported to the relevant authorities, and appropriate legal action will be initiated.
You agree to indemnify and hold harmless Yujin and its officers, directors, employees, and agents from any charges, complaints, damages, losses, liabilities, costs, and expenses (including attorneys fees and expert fees) arising from or relating in any way to your violation of these Terms, including, but not limited to, obligations related to representations, warranties, intellectual property, access by minors, any applicable law or regulation, or your access or use of the Services and the Platform.
Yujin shall not be liable for any failure or delay in performance of Services, or disruption to the Platform, due to events beyond its reasonable control. These events may include but are not limited to: war, flood, fire, extreme weather, sabotage, pandemics, lockdowns, labor stoppages, internet or telecom failures, power outages, government restrictions, or political unrest.
If any provision of these Terms is held to be invalid or unenforceable, the remainder of the Terms shall remain in full force and effect. Such provision will be severed only to the extent necessary, and all remaining clauses shall remain enforceable and binding.
These Terms shall be governed by and construed in accordance with the laws of India. The courts in Ernakulam, Kerala, India shall have exclusive jurisdiction over any disputes arising out of or in connection with these Terms.
If any dispute (“Dispute”) arises between you (“User”) and Yujin, including its affiliates, representatives, or third-party partners, the Parties agree to first attempt to resolve the matter amicably. If unresolved within fifteen (15) days, the matter shall be submitted to arbitration under the provisions of the Arbitration and Conciliation Act, 1996. Arbitration shall be conducted by a sole arbitrator mutually appointed, in Ernakulam, Kerala. The proceedings will be held in English and Malayalam.
The arbitration award shall be final and binding. Neither party may initiate legal proceedings in court (except for injunctive relief) until the arbitration concludes. During arbitration, both Parties shall continue to perform their respective obligations under these Terms, except for the matter in dispute.
For any legal correspondence or support, contact us at: [email protected]
If You have any questions about these Terms and Conditions, You can contact us: